At ERACORA TRADING AND SERVICES, we strive to ensure customer satisfaction with every transaction. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted, in accordance with Qatar’s Consumer Protection Law (Law No. 8 of 2008).

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item is defective, damaged, or not as described.
  • The request is made within 7 days of receiving the product.
  • The item is unused, in its original packaging, and accompanied by a valid proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Services that have already been rendered
  • Items marked as “Final Sale” or “Non-Returnable”

3. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–14 business days to your original payment method.

4. Exchange Policy

If you prefer an exchange instead of a refund:

  • We will replace the item with the same or similar product, subject to availability.
  • If the replacement is unavailable, a refund will be issued.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.

6. Service Refunds

For services provided by ERACORA TRADING AND SERVICES:

  • Refunds may be issued only if the service was not delivered as agreed.
  • Partial refunds may apply depending on the stage of service completion.

7. How to Initiate a Return

To request a return or refund, please contact us at:
Email: info@eracora.qa
Include your order number, reason for return, and any supporting documentation.

8. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.